Cancellation of Orders
Should you need to cancel your order, money will be refunded less a $5 administrative fee, ONLY IF notice is received by JulieAnns Online Florist 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

Refunds
As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on (03) 9584 5069 to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. A voucher to the same amount paid will be issued for all cash purchases.